Manager


Job Overview
This position does represent the company in handling complaints, arbitrating disputes or
resolving grievances, as a Restaurant Server you will be expected to work with guests and
visitors to ensure satisfaction. A Restaurant Server will have to take initiative and get creative
in resolving guest challenges and involve a supervisor only when previous methods have been
unsuccessful.

General Responsibilities:

  • Taking responsibility for the business performance of the restaurant.
  • Analysing and planning restaurant sales levels and profitability.
  • Organising marketing activities, such as promotional events and discount schemes.
  • Preparing reports at the end of the shift/week, including staff control, food control and sales.
  • Creating and executing plans for department sales, profit and staff development.
  • Setting budgets and/or agreeing them with senior management.
  • Planning and coordinating menus.

Front-of-house:

  • Coordinating the entire operation of the restaurant during scheduled shifts.
  • Managing staff and providing them with feedback.
  • Responding to customer complaints.
  • Ensuring that all employees adhere to the company’s uniform standards.
  • Meeting and greeting customers and organising table reservations.
  • Advising customers on menu and wine choice.
  • Recruiting, training and motivating staff.
  • Organising and supervising the shifts of kitchen, waiting and cleaning staff.

Housekeeping:

  • Maintaining high standards of quality control, hygiene, and health and safety.
  • Checking stock levels and ordering supplies.
  • Preparing cash drawers and providing petty cash as required.
  • Helping in any area of the restaurant when circumstances dictate.

Job Qualifications

  • Must be able to communicate clearly with managers, kitchen and dining room personnel.
  • Excellent oral communication skills required.
  • Positive interpersonal skills required.
  • Be able to reach, bend, stoop and frequently lift up to 40 pounds.
  • Be able to work in a standing position for long periods of time (up to 9 hours).

Education

  • High school diploma or equivalent preferred.
  • Must speak English fluently and be able to write in basic English.

Experience

  • A  minimum of 2 years of experience in a managerial role.
  • A minimum of 2 years of experience in a hi-pace cooking environment.

License/Qualifications

  • Server permit required.
  • ServSafe Food Safety and Alcohol Training required.

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